Shopping online is simple, fast, and secure! Just follow these steps:
- Choose the item(s), color, and size you want.
- Click "Add to Cart" and then "Checkout."
- If you have a promo code, enter it in the "discount coupon" field.
- Select your delivery method and log into your account. If you don’t have one, you can create an account or continue as a guest.
- Confirm your billing address and add your tax number (optional).
- Select your payment method: credit card or PayPal (you’ll be redirected to the payment page)

Currently, ALDO Cyprus only ships within Cyprus.

Once your order has been shipped, you’ll receive a confirmation email with all the details. From that moment, the estimated delivery times are up to 5 business days.

Once your order is completed, it cannot be modified or have items removed. If you need to make changes, you can request a return after receiving your order.

Once your order is invoiced, you will receive an email with the subject “ALDO Invoice”, including your invoice as an attachment.

Yes! If you wish to cancel an order that hasn’t been paid yet, please get in touch with our Customer Service team at aldo@aldoshoes.com.cy. The order will be automatically canceled if payment is not completed within 24 hours.

Once an order has been paid, cancellation is not possible. However, after receiving it, you can return it within 30 days through your customer account or at an ALDO store. Your refund will be processed once the return is completed. For more information, please get in touch with Customer Service (aldo@aldoshoes.com.cy).

If an item is out of stock, you will receive an email from Customer Service, and the amount will be refunded via the original payment method. You can then choose to place a new order if you wish.

No, phone orders are not available.

We deliver across most of Cyprus, except for certain remote areas. In these cases, your order will be available for pickup at the nearest ACS point. You can also shop online and pick up your order for free at any ALDO store.

Shipping is free for all orders in Cyprus.

Delivery times range between 2 to 5 business days. Timelines may vary depending on product availability and during promotional periods.

Once your order has been shipped, you will receive a tracking number via email. Use it to monitor your order’s status in real time.

If your order has not yet been shipped, contact Customer Support at aldo@aldoshoes.com.cy, providing your order number and updated address. If your order has already been shipped, you must update your address on the ACS courier website.

You can exchange any item purchased from the ALDO Cyprus online store within 30 days, provided it is unused, in its original packaging, and with proof of purchase.
To ensure a valid return:
- The item must not show signs of wear or damage.
- The product must include all original labels and tags.
- Returns must be made in the original ALDO box and packaging.
Free returns are available for all customers who meet the above conditions.
You can return your ALDO Cyprus online purchase via courier or at any ALDO store in Cyprus, as long as it's within the same market.
For all return/exchange policies, visit aldoshoes.com.cy/en/exchanges-returns.

Refunds are processed using the same payment method as the original order.

To ensure availability, we recommend placing a new order for the desired item while awaiting your refund. Then, proceed with the return following the steps at aldoshoes.com.cy/en/exchanges-returns.

Yes! You can return your online purchase to any ALDO store in Cyprus.

If you receive a damaged or defective product, contact Customer Support at aldo@aldoshoes.com.cy.

If your product has a manufacturing defect, please get in touch with Customer Support at aldo@aldoshoes.com.cy with a description of the issue and photos of the defect (sides, top, and sole).