Exchanges & Returns

Returns

All items purchased from the online shop of ALDO Cyprus can be returned within 30 days, in the original packaging, without use and with the purchase receipt.

If you wish to exchange and in order to shorten the process and ensure greater stock availability, we suggest placing a new order while awaiting the refund. If you have any questions, you should contact us via email at orders@aldocyprus.com

The item to be returned must be in perfect condition:

- Make sure it has no signs of use or any damage;

- Ensure that the item is returned with all its original labeling;

- Always return it in the original box and inside the ALDO box.

Return by courier
To return by courier an article purchased from the ALDO Cyprus online store, please contact us by email to orders@aldocyprus.com, with information on the order number and article to be returned, in order to receive instructions. The customers assume shipping costs in the case of returning the items via courier.

Refund
Once the returned order has been received and the return conditions confirmed, ALDO will reimburse the amount corresponding to the returned item, in the same modality in which you made your purchase. If the returned items do not meet the return requirements, ALDO reserves the right not to accept the return and refuse reimbursement, and the articles are available for withdrawal at our distribution center.  Money refunds apply for orders made through the website.